Frequently Asked Questions


Please read through these before contacting us with your questions. Thank you!


About Hope's Closet


Who are we?

Hope’s Closet is a non-profit based out of Louisville, KY and was founded by former foster parent, Angela Bischoff, in 2014 after she saw a need to help foster children with basic essentials (clothing, toiletries, school supplies, baby items, etc.). In 2017, as Hope’s Closet was looking to expand, foster parent Jen Mortenson was added as a co-founder.

What is your non-profit status?

We're a 501(c)(3).

Who does Hope’s Closet serve?

Our FREE clothing closet currently serves foster children in KY, children adopted from foster care, kinship placements (relative and fictive), former foster youth, families DCBS has labeled “at-risk”, and privately adopted children. Proof is required to shop and must have caregiver and child’s name listed (foster parent form 111A, subsidy reimbursement, court custody papers, adoption decree, etc.).


Shopping


Where are you located?

Our Louisville storefront is located at 3936 Taylorsville Road next to Big Lots.

What are store hours?

Currently, every Saturday from 9am-1pm and Sunday from 12pm-3pm.

How can I shop?

Walk-ins are welcome during our store hours. Don’t forget to bring proof of custody – you will need it to shop.

What can I shop for?

New placements will receive up to 20 articles of clothing (any combination of shirts, pants, shorts, skirts, dresses, pajamas, onesies), shoes, underwear, etc., along with other supplies based on availability. Non-new placements will receive up to 14 articles of clothing (any combination of shirts, pants, shorts, skirts, dresses, pajamas, onesies)  shoes, and other items based on availability.


Donations


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I have clothes that I can give, and I am excited to help out. Why can't you accept my donations right now?

We're so grateful for the support we've received from the community in the last few months in the form of donations, time, and money. Unfortunately, we've entirely run out of space. In addition to the store, we're storing items in multiple storage facilities. We appreciate your desire to give but just don't have anywhere to put any more donations. We will accept them again in the near future, and we will let our supporters know as soon as we sort through the donations we have now. To see the most current list of items we are in need of, please click here.

Please hold on to your items, or give them to other local non-profit organizations.

If you'd like to help in other ways, you can donate money to hopesclosetky@gmail.com via PayPal to help us pay for the day-to-day expenses of keeping the closet open for the community, or you can sign up to volunteer and help us sort and hang.


What do you mean by "gently used?"

Please, only donate items that are new, unused, or “gently used,” which means items that are in good condition, clean, and presentable.  Please, do not donate items in disrepair that don't work properly, are missing parts, or are ripped, torn, or stained.


Volunteering


How can I volunteer?

Volunteers can sign up here.

Who can volunteer?

Anyone can volunteer as long as they are able to sort and hang clothes. Ages 12 and up are recommended.


Giving


How else can I help?

  • Monetary donations may be made through PayPal.

  • Volunteers are always needed to help sort incoming donations. You can schedule a time to volunteer here.

  • Follow our Facebook page for current fundraisers


Contact


How can I contact you?

Messages and additional questions can be sent through our Facebook page, by emailing, or calling/texting Angela Bischoff at 502-299-2397.